TECHNOLOGY SOLUTIONS

CUSTOM DEVELOPED INFORMATION AND COMMUNICATIONS SOLUTIONS

ETHICS & FRAUD HOTLINE SOLUTION SOFTWARE

Advance Call has designed, developed and implemented the Ethics & Fraud Hotline Solution Software, complete with word-class features and functionality, in order to deliver world-class Ethics & Fraud Hotline Solutions to its Clients.

REAL-TIME INFORMATION

In addition to conventional communication channels, such as voice, fax, email and SMS, Advance Call has developed novel information and communication solutions to provide clients with real-time information at their fingertips.

REPORTING DASHBOARD

Advance Call conceptualised and developed a reporting dashboard as a user-friendly information display, allowing clients from anywhere in the world to view real-time Contact Centre information, such as operational statistics and key performance indicators.

The reporting dashboard highlights and extrapolates key data from the Contact Centre.

WEB-BASED APPLICATION

Advance Call has developed a web-based application that allows users secure access to a range of reports.

This web-based application also provides an interface for users to interact with the Contact Centre by allowing them to update or to close calls. These actions trigger follow-on processes, including SMSs and emails, according to the applicable process flow.

QUALITY MANAGEMENT

All the Contact Centre solutions of Advance Call are compliant with the ISO 9001:2015 Quality Management System.