OUR PRIVACY POLICY

WHO WE ARE

Our website address is: www.acall.co.za

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

Contact forms

By submitting your information to us via a contact form, you are giving us permission to contact you by way of customer service.

Subscribe forms

By subscribing to our newsletter via our subscription form, you are giving us permission to notify you of any content posted on our website. You have the option of unsubscribing from our website at any time by clicking on the ‘Unsubscribe’ button at the bottom of our email. 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

HOW LONG WE RETAIN YOUR DATA

We only retain personal information for as long as it is necessary. Should you provide your contact details via our contact form, we will delete your information once we have contacted you and we can no longer assist you. We retain all information provided to us via our subscribe form indefinitely, until you have unsubscribed from our mailing list, in which case we delete all your personal information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have provided your details to us via our contact form or subscribe form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE WE SEND YOUR DATA

Personal information collected by Advance Call is not shared with or stored at any entity outside of the jurisdiction of the Republic of South Africa, and is used solely for the purpose that it is intended for as explicitly communicated to the data subject. Advance Call will take reasonable steps to ensure the protection of all personal identifiable information of our data subjects, and to ensure that data is not processed on any external systems accessible by a 3rd party within prior notification to the data subject.

 

COOKIES

What is a cookie? A cookie is a small piece of data such as text files that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time. 

Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time. 


Why do we use cookies? The Ethics & Fraud Hotline uses cookies on our website to fulfil user requests, such as enable users to login. If you visit our website, we will deploy these technologies to prevent and detect fraud, keeping you secure. If you continue to use this site, you agree that we can place these types of cookies on your device. 


What types of cookies do we use? We only use session cookies that are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser. 


How do I reject and delete cookies? You can choose to reject or block all or specific types of cookies by clicking on the cookie preferences on The Ethics & Fraud Hotline. Please note that most browsers automatically accept cookies. Therefore, if you do not wish cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly. You may also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. By using our website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.