The Home Maintenance Line service is available 24 hours a day, 7 days a week, either on-line at www.hmline.co.za or by calling 0860 004 004.
Homeowners can select from over 30 service types, i.e. electricians, plumbers, pool maintenance, painters, gardening, etc. Client feedback is obtained after every job and is used to rate the services rendered.
The on-going Pro rating system ensures consistent quality and that only the best Pros are retained. The Home Maintenance Line system has been certified as ISO 9001 compliant.
The Home Maintenance Line service is in use at over 300 gated communities in South Africa and over 50 000 homeowners already have access to the service.
The Home Maintenance Line solution software, developed internally, was based on 16 years of experience in facilities and infrastructure maintenance, with particular reference to facilities and infrastructure breakdown maintenance contact centres.
Simply tell us your maintenance problem and when you need a Pro, via your Community Portal, www.hmline.co.za or by calling 0860 004 004.
One of our Service Experts will send the best available Pro to fix your problem. Appointment details will be confirmed via SMS.
One of our trusted Pros will solve your problem or assist you in completing your home maintenance project.
We will send you an SMS confirming the job is complete and you will have the opportunity to rate* your home maintenance experience.
You make payment directly to the Pro upon invoice. There is no extra charge to the homeowner for the Home Maintenance Line’s convenient service.
* Rating your experience helps us to provide you with excellent service from the best Pros, time and again.