Customer Experience
| Advanced

Customer Experience
| Advanced

Since its inception in 2001, Advance Call has specialised in the conceptualisation, development, implementation and operation of unique Contact Centre solutions for various customers.

 

Advance Call has diversified to offer a wide range of Business Process Outsourcing solutions and has contributed to improve the lives of its customers significantly by providing excellent solutions for service delivery through interactive customer Contact Centres.

 

The company takes pride in its motto ‘Customer Experience |  Advanced’.

 

Advance Call has established itself as a market leader by offering innovative solutions and exceptional service.

Advance Call is:

  • a member of CCMG (Contact Centre Management Group);
  • a member of BPESA (Business Process Enabling South Africa);
  • ISO 9001 certified for operating a Quality Management System; and
  • a local and international Technology Innovation award winner.

Services

Advance Call offers a wide range of specialised services, all aimed at ensuring that customer queries are attended to and solved expeditiously.

OUR SERVICES INCLUDE:

FACILITIES AND INFRASTRUCTURE MAINTENANCE CONTACT CENTRES

The FAIM Contact Centres provide a breakdown logging and preventative maintenance facility to asset managers.  The aim with these Contact Centres is to improve the efficiency, effectiveness and responsiveness of operations at various facilities.  The FAIM Solution assists owners and maintenance teams to improve turnaround times on breakdowns, ensuring adherence to preventative maintenance programmes and compliance with relevant standards.  A user-friendly web-based application with a real-time reporting dashboard give asset managers control over performance of their assets.

HOME MAINTENANCE LINE

Home Maintenance Line is a hassle-free solution for all home maintenance needs and connects homeowners with rated home maintenance professionals. Home Maintenance Line schedules the work on behalf of the homeowner for a time and date is that most convenient and is available 24 hours a day, 7 days a week.

Solutions for Water Infrastructure

Owners and custodians of water infrastructure get solutions through our Umfula Consort (www.umfula.co.za) and SafeWaterAfrica (www.safewaterafrica.eu) consortiums and our Blue and Green Drop administration service. Advance Call has an extensive network of partners, enabling us to solve water problems from a multitude of perspectives that are usually beyond the capability of most individual companies.

BUSINESS PROCESS OUTSOURCING

Over the years, Advance Call has diversified its service offering to include Business Process Outsourcing Contact Centres.  These centres assist businesses and government institutions to improve their turnaround time and service delivery to their own customers.

 

BPO contact centres that Advance Call successfully attended to, include:

  • Gender-Based Violence Command Centre on behalf of the Department of Social Development;
  • Grade 12 learners support on behalf of the Department of Basic Education; and
  • SMME Payment Assistance Hotline on behalf of the South African Government.

ETHICS & FRAUD HOTLINE

The Ethics & Fraud Hotline is available 24/7 and provides employees, customers, suppliers, service providers and other interested parties with various channels of communication where they can blow the whistle on fraud, corruption, theft, misconduct or unethical behaviour.

Board of Directors

Dr Sybil Seoka

CHAIRPERSON

Sybil Seoka, chairperson of the Advance Call Board, holds a PhD from the University of Illinois at Chicago.

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Philippus Fouché

Chief Executive Officer

Philippus Fouché is the founder of and a shareholder in Advance Call and has been instrumental in establishing the company.

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Kagiso Rapetswa

DIRECTOR

Kagiso Rapetswa holds a Masters degree in Electrical and Information Engineering, a BSc Honours degree in Computational and Applied Mathematics and a BSc degree in Mathematical Science from the University of the Witwatersrand.

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 T +27 12 452 0587

Suite 5 / Groenkloof Forum Office Park

57 George Storrar Drive

Groenkloof / Pretoria / South Africa

©Advance Call. All Rights Reserved.